Weekly consumer advice, live
Anna Tims, who writes a regular consumer column for the Guardian, will be available online at 3pm BST to answer reader questions about consumer problems. Her weekly column has dealt with a wide spectrum of cases — from the mildly inconvenient to issues that have had serious personal consequences for readers.
What she can help with
Tims has said she will take questions on a range of topics, including how to secure fair treatment from companies and which firms have given readers the best and worst service. She will also draw on her experience of resolving unusual and complex cases raised by Guardian readers over the past few years.
How to take part
Readers who want to submit questions need to sign in or sign up to post. The session is framed as an opportunity to ask anything about consumer rights, dispute resolution and practical steps to address problems with businesses.
Practical context
The live event follows the format of Tims’s written column, which regularly offers practical guidance and case-by-case problem solving. It is positioned as a resource for readers seeking advice that ranges from straightforward complaints to more difficult, uncommon disputes.