A review into Travelodge's handling of a reported sexual assault concluded that the hotel chain failed the victim "at every stage", the report says. The review also found that incidents of people entering guest rooms without permission were still being reported at about one-in-10 Travelodge sites during the summer months.
The inquiry examined the company's response to the complaint and the broader safety and security practices at its properties. Its findings highlighted shortcomings in how the incident was managed and flagged ongoing vulnerabilities that led to unauthorised room intrusions.
The report's identification of a persistent rate of intrusions — roughly 10% of hotels monitored this summer — underscores concerns about guest safety at a number of properties. The review did not say the exact number of incidents but noted the pattern continued throughout the assessed period.
The findings are likely to prompt further scrutiny of hotel safety procedures and how chains handle reports of sexual assault and unauthorised access to guest rooms. Travelodge's next steps in response to the review's conclusions were not detailed in the report summary.
The review adds to wider public attention on how hospitality companies protect guests and respond when serious incidents are reported, with pressure growing on operators to demonstrate effective safeguarding and transparent, victim-centred processes.